As a term, service delivery management seems self-explanatory. If you’re in the information technology world, you also understand how it applies to your sphere of influence. In the AV world, let’s say that considering your AV infrastructure – like conference rooms and meeting spaces – as a service might not seem intuitive, but it is. Your AV investments are not a collection of rooms, microphones, projectors, screens, cameras, and audio mixers; they are a service to facilitate communication and collaboration for your organization. 

How, then, do you apply principles of service delivery management best practices to your AV systems? If you’ve adopted the mindset that AV is a service, you're halfway there. We can take many of the same techniques applied to IT services to AV and adapt them accordingly. Let's take a closer look at five essential practices and metrics to ensure your Tempe, AZ, organization can properly evaluate the quality of service delivery management. 

As we move into an increasingly digital and hybrid world, audio-video systems now encompass a wider range of technology than ever. We use IP-based systems that connect touch screens, displays, conferencing devices, and more. Across a large scale, these AV systems require the same level of security and monitoring as other IT systems. But in most IT departments, there simply isn’t the capacity to adequately handle AV.

Instead, many companies are switching to managed AV services to ease the burden on their organization. A managed service provider supplies the network, application, and system management through a subscription model that suits your business’s needs. 

To ensure you’re receiving the highest level of assistance, your AV service provider should offer service delivery management. Service delivery management is a process that guarantees the network will perform well and correspond to your service level agreement. 

We get it—terms like “service delivery management” and “AV services” may sound abstract. In this article, we’ll break down what managed AV services do, why service delivery management is important, and how it can enhance and simplify your business’s technology experience.