What Does a Good Managed Services Contract Look Like?
A CLEARLY DEFINED TECHNOLOGY SERVICES AGREEMENT CREATES ENORMOUS VALUE FOR BOTH PARTIES IN THE CONTRACT
In recent years, business IT leaders in enterprise organizations have sought to increase agility, improve technology utilization, and access greater skillsets and specialized resources by outsourcing AV system project management, deployment, operation, and monitoring to highly skilled managed services providers.
Of course, one of the most challenging hurdles of transferring day-to-day AV operations and oversight to a third party is the perception of giving up control over vital technology assets. An ironclad contract that sets expectations, defines service levels, and outlines penalties for services unmet is a critical component of the partnership mentality that an IT managed services agreement relies on.