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AV Services

Managed Services

Think of a managed service provider as your personal technology concierge. Our passion is partnering with you to integrate processes and workflows that drive increased technology utilization, productivity, and efficiency.

Our vast array of managed services include: enterprise and global program management, roadmap planning, reference and solution architecture development, standards development and documentation, deployment services (budgeting, quoting, procurement, project management, system design, engineering, software development, programming, fabrication and staging, onsite installation, operations training, quality assurance and acceptance testing), proactive monitoring, data collection, data analytics and reporting.

Integration Services

AV integration is all about taking our client’s aspirations and making them a reality. It is the process that takes the system described in a proposal and implements it into the physical space. It includes engineering, rack fabrication, installation, user training, and hand-off to the end user.

A lot can go wrong during the system integration process, from overlooked engineering decisions to shoddy shop fabrication to systems being turned

over to the end user prematurely. What sets Level 3 Audiovisual apart is our dedication to a documented quality management system. We have checklists and procedures in place to deliver systems complete, on time, and within budget, no matter which part of the Level 3 team is working to provide the system. Our consistency in the way we integrate AV projects differentiates us from the competition. We mean it when we say a project is complete — we’ll even show you the data.

Integrated Project Delivery

What’s the #1 way to spend more money on your AV systems than you should? Follow the traditional design-bid-build model of AV project delivery. During the design-bid-build process, you hire a design consultant who never actually deploys systems, have the consultant create some basic drawings, draft an RFP package, handle dozens of RFI questions from bidders, choose a contractor…..and then start the onboarding process all over again with the contractor. In these situations, you end up paying for the same work twice. Sounds exhausting, costly and time-consuming, right?

Instead, choose a design-build partner at the onset of your project. At Level 3 Audiovisual, we manage all the required professional services, including technology assessment and planning, building automation, design engineering, drafting, project management, installation, programming, commissioning, and on-going service and support to take your project from start to finish. When you partner with us, you’ll no longer waste time creating documentation that only serves to transfer knowledge to another contractor. All the design meetings and decisions, drafting coordination, budgeting, scope definition and discovery work is maintained within the same project team from step one through completion. Our model is vastly more efficient and significantly lowers the total cost to develop and deploy integrated systems.

Global Deployment

It’s easy for things to get lost in translation with deploying AV technology around the world. Partnering with a company that provides experienced, quality-minded, and dedicated project management ensures that you navigate choppy waters successfully. Level 3 Audiovisual is headquartered near Tempe, AZ, and we work with clients and partners in diverse markets worldwide.

For years, we’ve conducted business on a global scale, and we’ve built a strong coalition of trusted partners around the world that assist us with our projects. Using the AV9000 standard as a common language, our project management team effectively communicates with worldwide teams to complete projects with the same consistency that our clients have come to expect. If your business has a project that requires a global effort, Level 3 already has the tools in place to make it a success.

Education & Training

Trust your audiovisual assets in the right hands. A trained and certified AV support team is paramount to successfully managing your systems. Having operators on hand to access, manage, operate and troubleshoot integrated AV spaces is crucial to supporting end users. An experienced AV support team also plays a key role in fostering a trusting relationship between the end users and the technology.

Level 3 Audiovisual offers training from several industry associations, including CTS classes from AVIXA and CQD and CQT classes from AQAV. We also offer an array of custom training programs — from healthcare simulation to audiovisual system design and installation — to improve the effectiveness of your support team. Our world-class instructors include AVIXA senior faculty instructors, healthcare subject matter experts, and AQAV certified trainers.

Simulation Boot Camp

Simulation Webinars

Simulation Skills Camp

CQT Training

CQD Training

Service & Support

At Level 3 Audiovisual, we look at AV service and support a little differently. While we certainly do our fair share of quick and easy repair calls, our team is invested in building a trusting relationship with our clients. Our service team takes the time to get to know the users of the system, the managers who are tasked with keeping the system running, and the technology itself.

We strive to take a proactive approach to AV service and support by constantly monitoring system performance and maximizing up-time. When there is an issue, we are usually aware of it before the users notice anything is wrong. Our goal is to provide fast and seamless support so that your users don’t struggle with the technology throughout the life of the system. We want your end users to focus solely on the presentation, meeting, or event that the system must support.

Are your systems designed to support remote access for troubleshooting and support resolution? In many cases, our systems can be remotely diagnosed and repaired by our support team without ever setting foot on-site.

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