Education & Training
Building a trained and certified AV support team is paramount to successfully managing audiovisual assets. Having operators on hand that can professionally and systematically operate and troubleshoot integrated AV spaces is crucial to supporting your users. It also plays a key role in fostering a trusting relationship between the end users and the technology. Level 3 offers training from several industry associations, including CTS classes from AVIXA as well as CQD and CQT classes from AQAV. We also offer custom training programs to improve the effectiveness of your support team. Our instructors are world-class, including two AVIXA Educators of the Year, AVIXA Senior Faculty Instructors, and AQAV certified instructors.
Service & Support
At Level 3, we look at AV Service and Support a little differently. We certainly do our fair share of quick and easy repair calls, but we get excited about creating a relationship with our clients. Our service team takes the time to get to know the users of the system, the managers who are tasked with keeping the system running, as well as the technology itself. We strive to take a proactive approach to AV Service and Support by constantly monitoring system performance and maximizing up-time. When there is an issue, we are typically aware of it before the users notice anything is wrong. Our goal is to assure that your users don’t have to struggle with the technology throughout the life of the system, letting them focus on the presentation, meeting, or event that the system must support.