Think of a managed service provider as your personal technology concierge. Our passion is partnering with you to integrate processes and workflows that drive increased technology utilization, productivity, and efficiency.
Our vast array of managed services include: enterprise and global program management, roadmap planning, reference and solution architecture development, standards development and documentation, deployment services (budgeting, quoting, procurement, project management, system design, engineering, software development, programming, fabrication and staging, onsite installation, operations training, quality assurance and acceptance testing), proactive monitoring, data collection, data analytics and reporting.
Education & Training
Trust your audiovisual assets in the right hands. A trained and certified AV support team is paramount to successfully managing your systems. Having operators on hand to access, manage, operate and troubleshoot integrated AV spaces is crucial to supporting end users. An experienced AV support team also plays a key role in fostering a trusting relationship between the end users and the technology.
Level 3 Audiovisual offers training from several industry associations, including CTS classes from AVIXA and CQD and CQT classes from AQAV. We also offer an array of custom training programs — from healthcare simulation to audiovisual system design and installation — to improve the effectiveness of your support team. Our world-class instructors include AVIXA senior faculty instructors, healthcare subject matter experts, and AQAV certified trainers.
Service & Support
At Level 3 Audiovisual, we look at AV service and support a little differently. While we certainly do our fair share of quick and easy repair calls, our team is invested in building a trusting relationship with our clients. Our service team takes the time to get to know the users of the system, the managers who are tasked with keeping the system running, and the technology itself.
We strive to take a proactive approach to AV service and support by constantly monitoring system performance and maximizing up-time. When there is an issue, we are usually aware of it before the users notice anything is wrong. Our goal is to provide fast and seamless support so that your users don’t struggle with the technology throughout the life of the system. We want your end users to focus solely on the presentation, meeting, or event that the system must support.
Are your systems designed to support remote access for troubleshooting and support resolution? In many cases, our systems can be remotely diagnosed and repaired by our support team without ever setting foot on-site.