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Articles in Category: Unified Communication as a Service

How do unified communication as a service models impact your organization’s AV infrastructure? Learn more here.


How Unified Communication as a Service Accelerates Hybrid Work Models How Unified Communication as a Service Accelerates Hybrid Work Models

Access, Control, and Usability Are Keys to Success

Will the hybrid work model be just a passing fad? As pandemics fade into memory, will companies demand that workers get back into physical offices in the name of productivity and fostering interpersonal relationships? We can’t predict the future, but the reality is that hybrid work was already a growing trend thanks to technological advancements.

Twenty years ago, knowledge workers could telecommute (a now quaint-sounding term) with voice and internet access. The experience was less than perfect, as the integration of offsite staff into onsite meetings and activities was not quite there with the existing technology. The advent of unified communication and collaboration (UCC) solutions provided powerful and scalable tools for workers to have a common platform that worked not only in the office but anywhere with a solid internet connection.

These solutions, embodied by such platforms as Cisco/WebEx, Microsoft, Zoom, RingCentral, Google, and others, provide a rich set of tools for knowledge work, unifying voice, video, messaging, collaboration, presence, and meeting tools into easy-to-use software. Further, these solutions have all moved into cloud-hosted SaaS (Software as a Service) models, making them easier to administer, manage, and scale.

How does this unified communication as a service model impact hybrid work? Read on below for more

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