Exploring AV Managed Support Models and Their Benefits
Managed support services are well understood and utilized in the IT world, and they are increasingly popular for various reasons. Perhaps one reason not discussed as much is the sheer breadth of technology in use today in organizations of all sizes. In IT, support has to cover services like cloud infrastructure, SaaS (software as a service), networks, wireless and mobile computing, security and cybersecurity, and much more. This breadth requires a significant amount of expertise and training, as well as specialized tools for monitoring and user support.
AV systems in organizations have gone through a similar evolution; they now encompass a wide range of technology and have joined the IT and IoT world as IP-based connected systems requiring the same security and monitoring levels as other IT systems. That means that user support must also include specialized training and tools, further burdening chronically understaffed IT departments. Managed support services for AV can ease the burden on organizations and provide the specialized services needed. Let's explore several models below and their potential benefits for your organization.