Managed Support Services vs. Preventive Maintenance – Can You Get Good Service These Days?
A Look at AV Support for Today’s Environment
Back in the good old days – let’s call them the 1980s and 1990s – service for AV technology was still delivered by people. In that era, companies usually bought a preventive maintenance package to go along with their AV equipment. Of course, the solutions from that time included a lot of analog technology, which tended to require more maintenance. With preventive maintenance, a real technician (gasp) came out and ran through a myriad of physical tests on AV setups. They would test microphones, speakers, VHS decks, DVD players, projectors, and more. They'd clean projector lenses, clean tape heads, and do other things that might seem quaint in today's digital world. They would even spend time with users to ensure they understood how to operate the equipment and get the most out of their capabilities.
What happened to the good old days? Perhaps they weren't any better than today's times; they just look better through foggy memories. But AV equipment did change, commoditizing into fewer components that relied on digital technology and formats and requiring less physical servicing. The preventive maintenance plan mostly languished, just like the doctor who makes house calls. What's taking its place? Read on to learn more about managed support services and how you can design the right AV support plan for your Tempe, AZ, organization.