What Does a Good Managed Services Contract Look Like?
A clearly defined technology services agreement creates enormous value for both parties in the contract
In recent years, business IT leaders in enterprise organizations have sought to increase agility, improve technology utilization, and access greater skillsets and specialized resources by outsourcing AV system project management, deployment, operation, and monitoring to highly skilled managed services providers.
Of course, one of the most challenging hurdles of transferring day-to-day AV operations and oversight to a third party is the perception of giving up control over vital technology assets. An ironclad contract that sets expectations, defines service levels, and outlines penalties for services unmet is a critical component of the partnership mentality that an IT managed services agreement relies on.
At Level 3 Audiovisual, we lay the groundwork for a long-term relationship with a service contract that can scale from your business needs in Tempe, AZ to your worldwide operations. Keep reading to learn four elements that make up an effective managed services contract for AV and information technology infrastructure.
At Level 3 Audiovisual, we commit to delivering specific outcomes and creating value by solving business problems. Our goal is to provide your company with the specialized skills, knowledge, resources and services that would be difficult and costly to obtain through existing staff or new hires. The foundation of all IT managed services contracts begins with identifying your desired outcomes and stating a set price it will take for our team to deliver those outcomes.
By committing to deliver an outcome at a defined price, we as the managed services provider assume all the risk of meeting the terms of the contract. We have a vested interest in establishing and defining the productivity measures, tools, processes, resources, and standards our team will implement to deliver the desired outcomes. Our managed services contracts are specific in scope and clearly outline the strategy, management, and process deployment we’ll use to reach your technology goals and objectives.
We don’t expect you to take our word that we’ve successfully delivered the promised outcomes. Our contracts define the key metrics and performance data we collect and document to show that our services create business value. As part of our analytic offerings, we’ll prove ROI by directly connecting our managed services to your financial bottom line.
Penalties and Clawbacks
As we’ve outlined above, our managed services contracts draw a straight, transparent line between the service we’re providing and the set cost of providing that service. So, what happens if our team doesn’t meet the performance metrics we’ve promised? A fair contract safeguards your investment by defining when your company is entitled to clawbacks for a failure on our end to deliver agreed-on service levels.
Outsource Your AV with Level 3 Managed Services
At Level 3 Audiovisual, nothing about us is “standard” — including our technology managed services contracts. We work closely with enterprise companies to build custom service agreements that deliver performance-backed solutions to the business problems they’re facing.
Let’s work together to build the strategy, technology infrastructure, processes, and workflows that will boost productivity and efficiency in your organization. Reach out to us here or use the live chat service on our website to start a conversation.