Get 100% Support for a Set Price With AV Managed Services

Over the past several months, we’ve talked a lot about one of the largest trends overtaking the commercial AV industry: a decisive shift from owning conference room equipment to using audio-visual systems as a service. AV as a service makes sense — these days, technology systems depreciate so rapidly that owning them is no longer worth the investment.

But to truly understand the value of purchasing conference room systems on a subscription-based model, you must know what you’re getting as part of the managed services contract. It’s not just hardware on a payment — it’s 100%, fully covered, end-to-end support. Under a managed services agreement, all ownership costs and responsibilities rest in the provider’s hands, not yours.

What you get is pure service for a fixed price. So, what does that look like in your Scottsdale, AZ, or global conference room managed by Level 3 Audiovisual? Keep reading to find out.

SEE ALSO: Moving to Subscription Services for Commercial AV: Lunacy or Logic?

In-Room Mobile Support

Not every conference room snag requires professional help. We save you time (and your IT department headaches) by installing QR codes in every conference room for self-service. Any room user can scan a code and gain instant access to system walkthroughs, user manuals, quick reference guides, and other helpful information.

Helpdesk

When something breaks in your conference room, resolving the problem can be as frustrating as the problem itself. First, who do you call for help? Your internal IT manager? The system manufacturer? A third-party integrator? And once you finally reach the right person, how long is it going to take to get your conference room back up and running?

AV managed services takes the complexity out of solving technology breakdowns. You’ll have one team to handle all your AV systems and inter-device communications, which means you only need to make one call to get a problem solved. Using your mobile phone to scan the QR code in your conference room will instantly give you access to Level 3 Audiovisual’s helpdesk services. From there, our team will provide the remote or local support you need to get your systems back up and running.

Finally, you won’t receive a hefty service bill after every helpdesk call. The costs of service are already included in your contract.  

Remote Monitoring and Management

What’s even better than using our helpdesk services to report a problem? Not realizing there was ever a problem in the first place. Our managed services contracts include secure remote monitoring and management to proactively discover issues and prevent system downtime in your meeting rooms. In many cases, we can fix a problem remotely before it affects any of your meetings or room users.

Management services also include deploying firmware and software updates, along with security patches and fixes. You no longer need to worry about keeping up with constant updates or encounter an unexpected firmware update that prevents a meeting from starting on time. We’ll handle everything for you on the backend.  

Replacements and Repairs

Not every audio-video problem is solvable via a remote fix. If you need on-site help, we’ll dispatch an on-site support staff member or local partner to provide service. You don’t need to call a systems manufacturer or order new devices yourself — we’ll handle replacements, repairs, and necessary upgrades as part of your contract. And you won’t receive a bill at the end — again, it’s all included under your existing managed services agreement.

Are you ready to explore the advantages of a subscription-based managed services model for your audio-video systems? Get started by reaching out to Level 3 Audiovisual or clicking the chat box below to connect instantly. We look forward to working with you.