Industry research from Gartner and Nemertes consistently shows that a majority of unified communication (UC) rollouts underperform against expectations—often cited as roughly 70% failing to meet their goals. Companies invest heavily in the promise of seamless collaboration, fewer silos, and stronger productivity, yet too often adoption lags, employees grow frustrated, and executives question whether the investment was worth it. This is a reality many CIOs and IT Directors know all too well.

The critical question becomes: why do these platforms fail, and more importantly, how can you fix them?

The workplace is undergoing a digital transformation. The global pandemic that rocked the globe in 2020 sent millions of workers in Phoenix, AZ, and across the U.S. to work out of home offices, collaborate with teammates in the cloud, and meet over video instead of in person. Now, as people start trickling back to the office, they have new expectations for the environment they work in and the technology they use. Making Zoom calls from home is easy — now, employees want the in-office experience to be as easy as clicking a link and jumping on a video call.

And with Crestron Flex, it can be. Flex is an all-in-one unified communications solution that delivers everything you need in the conference room on a single, user-friendly platform. Flex was designed to support the new hybrid workplace and facilitate the digital workplace transformation. So what do you get with Flex’s single solution? Keep reading to find out.