AV9000 Archives - Level 3 Audiovisual


How to Design a Training Room That Delivers Results

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Designing a Training Room? Here’s the AV You Need

Your corporate training team has spent weeks preparing for a company-wide training event. The invitations have gone out, the presenters have been confirmed, the PowerPoint slides are ready to go. But is your training room equipped to handle what’s coming? If participants have to wait for the training to start while the presenter struggles with the technology, or they miss what is being shared because of low-quality AV, it doesn’t matter how brilliant your training material is. People will remember the impact of the bad tools more than the value of the good content.

So how do you make sure you have the right technology to make every training session a smooth-running success? Start by choosing these three tools for your corporate training rooms.

The Top Training Room Must-Haves

  1. An interactive display. Having the right kind—and right number—of displays ensures everyone can see the materials and learn from your training content. An interactive display has the added benefit of encouraging collaborative learning. Further enhance collaboration by adding video conferencing and content-sharing capabilities that support BYOD.
  2. A professional audiovisual system. If training participants can’t see a presenter or hear what’s being said, they won’t learn. An enterprise-quality AV system is critical to your corporate training room design. A well-designed room equipped with beamforming microphone arrays will ensure participants can hear presenters no matter where they are in the room. Video conferencing hardware and software will help you accommodate and involve remote participants.
  3. An intuitive control hub. Remember that old rule from your college days—if the professor is 15 minutes late, the class walks out? Well, being late isn’t the only way to waste valuable class time. It takes an average of 15 percent of a meeting’s total time, or nine minutes of a 60-minute meeting, just to get the video conferencing system and other room technology up and running. Participants might not walk out, but they will start to lose patience and interest. A touchscreen control panel lets you get your room ready and your technology running with the push of a button—all before participants have even found their seats.

Next Steps

According to Deloitte, spending on employee training and development programs has increased by 25 percent over the past decade. But more money doesn’t automatically yield better trainings. A qualified AV integrator can help you put that money toward the technology tools and solutions that will best meet your organization’s—and employees’—training needs.

3 Benefits of AV Certification for Tech Managers

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3 Benefits of AV Certification for Tech Managers

Audio visual technology and integration standards are changing fast, so keeping technology personnel up-to-date on training and product knowledge has become a significant challenge. Lack of training can lead to problems like miscommunication over technology needs, inadequate system testing and fine-tuning, delayed AV installations, and increased costs to fix or replace poor quality systems.

As a technology manager, you want to ensure your organization gets the right AV systems, that they perform as intended, and that they’re installed and integrated following industry best practices. Completing training such as Certified Quality Designer (CQD)-AV and Certified Quality Technician-AV (CQT) courses—and choosing AV installers and integrators who have earned these certifications as well—will help you create a Quality Management System (QMS) that ensures your AV system conforms to defined performance specifications using a process-based approach that ensures quality and facilitates continuous improvement.

Training Makes Life Better—and Easier—for Tech Managers

CQD and CQT certifications are the first steps towards meeting your goal of ensuring AV systems are deployed as planned. To that end, CQD training will teach you how to prepare for and review a design to ensure the system will be built and installed in compliance with your expectations and industry best practices. CQT training prepares you to audit AV systems to verify performance and compliance with industry standards. CQD and CQT training also provide additional benefits, including:

  • Minimize risk and improve performance. Risks associated with non-standardized AV implementations include incompatibility between new and existing components, manufacturer delays, AV systems that don’t meet changing needs, and a lack of follow-up and support when issues arise. CQD and CQT training promote the design and installation of AV systems that have Zero Defects, they are complete, high performing, and ready to use. Compliance with industry standards also paves the way for continuous improvement of AV systems as needs and technologies evolve.
  • Reduce costs associated with poor quality. AV systems that require frequent repairs—or need to be replaced entirely—can cost your organization time and money. A QMS supported by CQD and CQT ensures AV systems are tested, validated, and adjusted. Without a QMS you can experience:
    • Project delays
    • Long punch lists
    • Lack of system availability during repairs
    • Costs for additional vendors or components
    • Additional time for inspection and acceptance
  • Improve satisfaction for technology managers. Committing to working only with AV integrators who have up-to-date certifications has numerous benefits for technology managers. They include: fewer system revisions, change orders, and expensive last-minute adjustments; faster times to system readiness and less downtime for maintenance; and more time building positive, closer working relationships with vendors.

Next Steps

Level 3 AV provides training opportunities that improve AV system performance, including the CQD and CQT certifications. These trainings last three days with a certification test on the final day. At the end of the course you will be prepared to perform audits and assessments of your AV system and to implement a QMS. Prerequisites include a CTS or four years’ experience in AV design and/or installation. Visit our registration site to find an upcoming training event near you.

Quality in Audiovisual Technology

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Quality in Audiovisual Technology

For students the nightmare is showing up on the day of a test and realizing you’re late and forgot to prepare. Or standing up to give a presentation and realizing you have no clothes on. For the AV integrator and IT professional the project nightmare is getting to site and two other trades occupy the space and the hardware has not been delivered. Or delays in commissioning the system have delayed end-user training. (And maybe you forgot your clothes, too.) AV technology is advancing at a rapid pace, but product knowledge and quality management training and certifications for individuals and companies has not always kept pace.

But does attention to quality and certification really matter? In a word: yes. A poor quality AV installation or integration can cost you 20 percent of the original purchase price, compared with additional costs of only 2.5 percent of the total purchase price for monitoring of good quality AV systems. Put another way, estimates of money lost to rework, lost time and repairs of poorly integrated AV systems is more than $15 billion a year worldwide. There’s another nightmare for you, with or without clothes.

Luckily, whether you are a third-party installer and integrator, or an in-house IT professional managing AV or collaboration technology integration products, there is a training and certification program that will ensure the kind of high quality AV system that saves money, improves technology performance and helps you sleep a little better at night.

Quality management certifications are worth the time and money.

What is AV9000?

The Association for Quality in Audio Video Technology (AQAV) has taken the quality management challenge and developed an industry standard for AV quality management, called AV9000. AV9000 compliance and certification show prospective customers that your organization is committed to consistency and quality in internal processes company-wide, not just on an ad hoc or individual basis. Audiovisual technologies are complex and often interdependent and individual technical skills are simply not enough to guarantee quality across an entire system. Quality—in other words conforming with customer requirements—requires cooperation and coordination across teams, and quality management principles embedded in those internal processes helps every team member track compliance and quickly and effectively address defects.
Sounds pretty good, right? But how do you become AV9000 compliant? Keep reading to find out.

Becoming AV9000 Compliant

The AV9000 standard is built on general concepts and principles of quality management, with an added AV twist. Making your company AV9000 compliant is the first step to showing your customers and clients that you are applying quality management processes to all your AV projects—something that is increasingly a requirement of AV technology buyers. Becoming AV9000 compliant can also serve as a stepping-stone to AV9000 certification further down the line.

The specific metrics applied for AV9000 compliance are: Staging, Commissioning, and System Acceptance. Companies with an AV9000 Compliance certificate can market themselves to current and prospective customers as a provider that manages quality following the highest level of monitoring and measuring.

Requirements for AV9000 compliance include:

The compliance certificate lasts for one year, during which companies can work towards full certification if they so choose. Compliant companies agree to continue applying the Staging and Commissioning Checklists, as well as gathering customer acknowledgements of completed systems during the duration of the compliance period.

Interested in initial requirements for AV9000 compliance? Contact us or learn more here!

Why AV9000 Compliance Matters

Sounds pretty straightforward, right? So can something so simple really make a big impact on your organization? One that is worth the investment in developing and implementing a quality management system and then having it certified to boot? Before you answer, raise your (virtual) hand if you’ve ever encountered any of the following problems:

  • Project delays
  • AV system defects that go unnoticed until it’s too late
  • Lack of follow-up from AV installers or IT pros
  • Poor response time
  • System downtime for repairs
  • Hidden costs for unforeseen or replacement items

If you have experienced even one of those issues, whether you are using a third-party AV integrator and installer or you have in-house staff to perform those functions, the investment of time and money in an AV9000 compliance is worth it. In addition to the financial benefits of attracting and retaining more business, compliance will also help you: design and install systems that are complete, high performing and ready to use; reduced costs associated with production, installation, trouble shooting and repairs; and continuous improvement.

Next Steps

According to Forbes Magazine, retraining and up training will be key trends in the 2018 workplace. Quality management will help your AV and IT staff stay relevant and ahead of the learning curve. As customer demands change, companies have to adjust their corporate models and increase the relevancy of the skills they bring to the table. As an exclusive AQAV training partner, Level 3 provides consultation and training to prepare companies, educational institutions and other organizations to earn their AV9000 compliance and certification. If you are a media manager, IT director, technology manager or if you otherwise manage enterprise-level AV and IT in your organization, learn more about our training opportunities today.

AV9000 Quality Assurance & Training with Level 3 Audiovisual

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AV9000 Quality Assurance & Training with Level 3 Audiovisual

Along with the productivity-boosting benefits of the increasingly connected technologies we use at work every day comes added complexity. Those sleek new videoconferencing, audio visual networking, video display, audio systems, and collaboration tools require a thoughtfully engineered system design that provides ease of use on the front end, while managing advanced hardware integration on the back end.

Given this rapid and ongoing advancement of audio visual technologies, the audio visual integration industry has recognized the need for a quality management system akin to the internationally recognized ISO-9000 standards that have proven successful in other technical and manufacturing fields.

Subsequently, the Association for Quality in Audio Visual Technology (AQAV) has developed the AV9000 standard. A complete system of audio visual quality assurance practices, AV9000 is improving the performance outcomes of enterprise AV across a multitude of applications.

What does AV9000 Compliant Mean?

The AV9000 quality assurance system provides metrics for audio video design and implementation, with checklists managing every key milestone of a project’s development. This establishes an auditable standard, which is intended to ensure quality, manage information, and bring about continual improvement throughout an organization’s practices.

AV9000 compliance means that an audio visual installer has adhered to this process, and is committed to providing customers with exactly what was ordered, on time, with no defects. The customer-centric focus of AV9000 installers shows a commitment to quality, training, and the ongoing management of best practices to get the job done right.

By establishing an AV9000 quality policy, procedures are systemized to ensure design and installation of AV systems that are complete, perform at levels as intended, and are ready for use by the client. Before delivery to customer facilities, project equipment is racked, terminated, tested, and commissioned according to checklists that verify every technical and user-related detail. From tightening screws and checking cable bend radiuses through to the complex technical analysis of microphone levels, video playback standards, and control systems implementation, every element is meticulously accounted for in a complete and operation-ready system.

How AV9000 Can Save Enterprise Clients Money

The quality assurance mechanisms provided by AV9000 can help to reduce costs associated with installing, using, and maintaining audio visual technology. A reduction in project delays and a decreased number of fixes required after system completion means that a facility can be used more quickly and with less downtime for service and maintenance work.

Audio video quality assurance also helps to eliminate errors and omissions discovered at the last-minute, which prevents the added cost of rushed orders and additional labor hours. This also reduces problems further down the road, when little-used functions are needed for use, since all performance deliverables were addressed from the beginning.

The streamlined processes used by AV9000 installers can also reduce the amount of operator and user training time, as the system is ready to go as intended from the start, and users only have to be trained once. No need for further instruction when unanticipated changes have to be made.

AV9000 Training For Media Managers & Enterprise Level IT/AV

Bring the quality assurance standards of AV9000 to your own audio visual practice with Certified Quality Technician – AV (CQT) training provided by Level 3 Audiovisual. Gain the skills to conduct audio visual quality assurance audits, and discover the benefits of improved systems operations and increased end-user satisfaction.

Through Level 3 Audiovisual, corporate media managers, enterprise AV managers, and AV integrators who want to be trained in AV9000 will now have a West Coast option rather than flying to the East coast where AQAV is headquartered. Click the link for more info on getting your AV9000 Certification through Level 3 Audiovisual.

Level 3 Audiovisual Named as Education Partner for AQAV.

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Level 3 Audiovisual Named as Education Partner for AQAV.

Mesa, Arizona – June 13th – AQAV announced today it will be naming Level 3 Audiovisual as an approved training center for AV9000 CQT classes on the West coast of the U.S.

“It has been my ambition to bring basic Quality Management Principles to the Audiovisual Technology industry, as other industries have done, primarily for the benefit of the consumer, and therefore for the benefit of all who manage, procure, manufacture, design, install, program, and service that industry”, said Mario Maltese, Executive Director for The Association for Quality in Audio Visual Technology, Inc. (AQAV).

“By offering AV integrators the option to become CQT certified through a “University” type of setting on the West coast, such as that at Level 3 Audiovisual, our hope is to increase the amount of quality installations that will ultimately benefit the end user”.

”I am honored at the opportunity to take what Mario has laid out, as an AV9000 leader, and implement these quality assurance processes into other AV integrators operations workflow”, said Jeremy Elsesser, COO at Level 3 Audiovisual.

“The implementation of AV9000 into our own operations has eliminated many problems people normally run into when completing large scale AV installations. We hope that teaching other AV companies the benefits of implementing an AV9000 workflow into their operations will increase both their revenue as well as the customer’s satisfaction”.

Level 3 Audiovisual has expanded its facility to over 20,000 sq. ft. and plans to offer classes in their facility by the end of 2016. Audiovisual integration companies, corporate media managers and/or enterprise AV managers who want to be trained in AV9000 will now have a West Coast option rather than flying to the East coast where AQAV is headquartered.

“The benefits a company will experience after implementing an AV9000 workflow will be huge and immediate. Having racked, terminated, tested and commissioned the project equipment before taking it to the field ensures a reduction in field hours, a faster install time and relief from dealing with surprise errors and equipment failures,” says Jeremy Elsesser.

AQAV is non-profit 501(c)(3) organization dedicated to improving the operational art of designing and installing audio visual technology. Engineered audio visual systems continue to become more complex and difficult to integrate.

By focusing on the quality management of these systems, and of those who design and install them, we can benefit the AV industry and all its stakeholders: including clients and users of AV technology, AV designers and installers, equipment manufacturers, related construction and architectural firms, and the environment.

Level 3 Audio Visual is a full-service audio-visual provider, specializing in the design, sale, integration, service and support of professional audio-visual and video-conferencing systems. Our goal is to assess our clients’ business needs, introduce cutting-edge technology into their existing systems and produce results that increase efficiency, revenues, communication, awareness and savings.

Founded in 1996, Level 3 AV quickly established working relationships with a wide range of corporate clients. We continue to provide technology solutions for corporate boardrooms, training facilities, enterprise level integrations and command-and-control centers.


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