How Intelligent Device Monitoring Can Save Your Simulation System

It used to be that the biggest threat to classroom training was a broken piece of chalk or a dead bulb in the overhead projector. As more and more medical training programs and healthcare facilities incorporate complex simulation systems and technologies, however, the number of things that can go wrong are increasing. And each of those glitches and the downtime they create can have negative impacts to classroom and training schedules and outcomes. When a simulation system goes down, for example, classes get cancelled, and training plans and schedules fall behind. But the fix is often complicated and time-consuming. Simulation systems may include microphones, speakers, and cameras, as well as control rooms and debriefing software. For these complex systems, the best fix is the ability to identify issues early and respond to them rapidly. And that is exactly what Pulse IDM —an intelligent device monitoring system designed for the SIMStation solution—does. The 24/7 monitoring provided by Pulse IDM can minimize problems that negatively impact the use of simulation systems and resolve issues that do arise more quickly and with less disruption to users.

THREE WAYS monitoring IMPROVES SIMULATION

1. Proactively monitoring. Pulse IDM monitors all the devices in your simulation lab, including microphones, cameras, and speakers. By proactively monitoring each of these technologies 24/7, Pulse IDM can catch small issues before they turn into big problems, enabling Level 3 to resolve issues before they negatively impact the operation or functionality of the system. While Pulse IDM is designed specifically for the SIMStation hardware and software, it can be used with any simulation solution installed by Level 3. Lenny Convis, Director of Special Projects explains, "What makes Pulse IDM unique is that we have taken various opensource components and have tailored this system specifically for the hardware and software that we use within these simulation environments."
2. Increasing productivity and participation. Decreased downtime for simulation systems means you minimize training time lost to equipment failure and repairs. Proactively identifying and resolving issues that impact system functionality also eliminates user frustration that can impede consistent use of your simulation technology. Pulse IDM takes the burden of monitoring, managing, and maintaining simulation systems off the plate of IT teams and simulation techs, freeing up their time to focus on their more important strategic work. Finally, Pulse IDM performs remote system updates to minimize disruptions while the simulation system is in use
3. Keeping data secure. Pulse IDM is a small appliance, installed in your simulation room, that communicates directly with secure servers hosted by Level 3 Audiovisual. All system monitoring is done internally, within your simulation network, keeping proprietary healthcare data out of the cloud.

NEXT STEPS

Tired of technology glitches, system downtime, and decreased adoption of the system due to user frustration? Or hoping to avoid those things altogether? Reach out to us here or click the chatbox below to connect instantly. We look forward to working with you!