3 Reasons to Hire a Mid-Sized Systems Integration Company

If your company is looking for a systems integration contractor, you may be wondering whether to go with a large conglomerate, like IBM, or a smaller company. In the world of managed AV services, is it best to trust big businesses—or “shop small”?

While large system integrators may offer a variety of IT-focused services, we believe the quality of those services won’t compare to a small or mid-sized firm. The provider you work with will assume most of the risks of your AV systems and will need to actively monitor your technology and always be available to troubleshoot.

So, for a more tailored and customized experience, we recommend working with a smaller contractor. Here are three reasons why.

SEE ALSO: Five Critical Aspects to Manage in AV Systems Integration Projects

1. Smaller Firms Are More Independent

When you work with a large conglomerate, they’ll have private equity holders that have a stake in their profits. Larger integration firms run their business like they have two masters—the client and investors.

But in a smaller business like Level 3 Audiovisual, we only have our clients to please. Smaller integrators aren’t ruled as much by the “bottom line” and cutting costs. When you hire a more independent contractor like Level 3 Audiovisual, you’ll get the sense that we truly care about our customer's experience and how happy they are with services.

2. You’ll Receive Better Relationships & Service 

It’s difficult to form balanced relationships when you’re working with a massive company. In a smaller integration firm, the customer is invariably more important and will have more leverage in decisions. You’ll have the chance to get to know the owners and won’t have to explain your business’s story over and over.

Smaller companies can offer you a real relationship rather than mere transactional exchanges. We look forward to doing meaningful business with you for years to come, and to achieve that, we take the time to get to know your business.

3. You’ll Enjoy Superior Program Management 

In a smaller business like ours, account managers can focus on each business relationship rather than on a project-by-project basis. We get to know our client’s standards and apply those expectations to every job with them. In fact, we bend our processes around yours—and not the other way around. With larger firms, you have to follow their processes and standards, like a restaurant that offers no substitutions.

For example, every time we do a service call with a client, we have a custom checklist just for their company’s unique technology needs. If our approach were purely transactional (like in a larger firm), we’d do the bare minimum of showing up to your site, fixing something, and having no time for anything else. 

A medium-sized AV services company like Level 3 Audiovisual has the capacity to offer truly attentive and personalized services. If your business is looking for managed AV and system integration, contact our team here. We provide technology services to companies in Tempe, AZ and cities worldwide.

We look forward to working with you!