Support
We understand that a system’s life begins after installation is complete, and that performance issues and outages cost your organization time, money, and credibility. We take this very seriously, and that is why we offer managed support services such as helpdesk, remote access & troubleshooting, remote monitoring and management, and on-site support dispatch, allowing you and your users to focus on the things that matter.
Enable Self-Service
Empower your users through easy access to self-service materials. Scan a QR code and find walkthroughs, quick-reference guides, and contact information for support.
Helping Hands
Broken conference rooms = broken meetings. When an issue occurs, contact our friendly helpdesk team and we'll help you get back up and running fast.
Your Eye in the Sky
Get peace-of-mind by enrolling your systems in our secure remote monitoring & management service. Our operations team will work day and night to keep your systems up and running so you don't have to.
Remote + Local
Sometimes remote support isn't enough. We close that gap by working with existing on-site resources, contracting new dedicated on-site staff, or dispatching ad-hoc support resources on an as-needed basis.
Knowledge is Power
Our managed analytics services provide deep reporting and get the data you need to improve your AV program. Our analytics portal provides deep reporting on room utilization and performance and is customizable to gather the data that matters most to you.
Change is Constant
In our dynamic and connected world, change management has become increasingly important. Get the best your systems have to offer by engaging with our remote operations team for environment-wide software upgrades and configuration changes.
PEACE OF MIND
Sleep better knowing your AV technology stack is under the watchful eye of our AV Support Team. From End User support and executive onsite staffing to proactive monitoring and secure remote access, let us keep your systems humming so you can focus on running your business.
