INFOCOMM: Creating a Consistent User Experience at Scale with Jim Maltese

Creating a Consistent User Experience at Scale

Tuesday, June 7th, 2022 10:30 am - 11:30 am

AV is hard, but it doesn’t need to be nearly as hard as people are making it out to be. There are certain steps that can be taken to assure consistency across a global AV program, even with several different architects and integrators as stakeholders. In this presentation, we will discuss this recipe for AV success.

It all starts with having a centralized AV program team steering the ship. A catalog of standard systems that satisfies 95% of users’ needs streamlines the offerings and required estimating phase. Requiring a documented quality management process assures that the end results are the same around the globe, and as a bonus, supporting a finite number of system types makes living with these systems a breeze. We will explore each step and participants will leave with (hopefully) a new perspective on how they can tackle and manage their AV assets globally without all the constant fire drills.

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