Empower Your Organization with AV Support Services

Elevate your organization's capabilities with tailored strategic support solutions designed to meet your unique needs.

Powerful Support, Proven Results

Discover the impact of support services. From reducing downtime to enhancing productivity, support solutions deliver tangible results for businesses like yours

46%

of organizations that outsourced their IT support reported reducing their annual technology expenses by 25% or more.

Study by CompTIA

29%

longer product lifespan for devices on comprehensive IT maintenance and support programs compared to those without.

Study by Technology Business Research

25-30%

reduced overall costs with proactive maintenance compared to reactive maintenance.

Report by McKinsey & Company

6:1

gain in ROI due to productivity, efficiency, and reduced costs.

Study by InfoComm International

Expertise You Can Trust:

ITIL 4 certified team

Streamlined Processes
Improved Service Quality
Enhanced Customer Satisfaction
Cost Efficiency
Risk Management
Alignment with Business Objectives

In-House Network Operations Center (NOC)

Our NOC serves as the nerve center of our support operations, empowering us to deliver unmatched reliability and performance to your AV environment.

Key Features:

Continuous Monitoring

Our NOC monitors your AV infrastructure for any signs of potential issues. This proactive approach allows us to identify and address issues before they escalate, minimizing disruptions to your operations.

Remote Management

With our advanced NOC capabilities, we can remotely access and manage your AV systems, providing real-time support and troubleshooting from anywhere in the world.

Automated Alerts and Remediation

Our NOC is equipped with sophisticated monitoring tools that automatically generate alerts in response to anomalies or performance deviations. Sometimes, these alerts trigger automated scripts that initiate remediation actions, ensuring rapid resolution of issues without manual intervention.

Benefits:

Maximized Uptime

By leveraging our NOC capabilities, you can minimize downtime and optimize productivity and efficiency.

Proactive Maintenance

Our proactive approach to monitoring and management helps prevent potential issues before they impact your business, saving you time, money, and frustration in the long run.

Expert Support

With our NOC team of skilled technicians and engineers, you have access to expert support and guidance whenever you need it. Whether it's routine maintenance or critical troubleshooting, we're here to support you every step of the way.

Comprehensive Support Plan

Within our Comprehensive Support Plan, we provide secure remote access, AV device monitoring, and proactive preventative maintenance. This holistic approach guarantees smooth operation and peak performance for your systems, freeing you to prioritize your business.

Connect with our Team

Secure Remote Access

Enable secure remote access to networked AV devices, allowing for faster troubleshooting and reducing the need for more costly onsite support.

Minimize downtime with quick, secure troubleshooting
Reduce the need for costly onsite service
Maintain high levels of security and compliance with Zero Trust network access
Easily scale the number of supported systems in your environment

AV Device Monitoring

Enable proactive alerting and support to prevent impact to end users, while extending observability and gaining additional insights into your system.

Receive alerts on critical issues, often before it impacts productivity
Take control of your infrastructure via a collection of analytical data
Seamlessly deploy within your system and scale without limits
Enterprise level security provides peace of mind
When coupled with remote access, identity and resolve issues quickly

Preventative Maintenance

All technology needs to be cleaned and maintained. Regular maintenance may uncover system issues, prevent premature equipment failure, and provide peace of mind that AV systems are taken care of.

Reduce costs by extending the life of your systems
Properly maintained system gives peace of mind during critical meetings
Reduce outages and emergency support calls
Flexible scheduling reduces stress & maintains productivity of the end user
Help to uncover developing issues before productivity is impacted

One-Time Services

Discover our one-time services, expertly designed to complement your comprehensive support plan.

Legacy On-boarding

For systems not designed and installed by Level 3 Audiovisual, we offer a one-time service to document the room with photos, gather system drawings, test the system, and get our team ready to support the room.

Manufacturer Support Plans

Some manufacturers offer or require supplemental support subscriptions for hardware and/or software. Let us manage renewal and maintain an active status for you.

Spare Hardware

Additional investment in spare hardware to improve the speed at which failed hardware may be replaced. Hardware may remain in factory condition or be pre-configured as a hot swap.

QR Code Support Signage

A high-quality physical placard with QR code may be purchased and installed to enable users to quickly access contact information to our support desk.

GET STARTED ELEVATING YOUR AV EXPERIENCE

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