Cloud has dominated the cloud vs. on-premises debate when it comes to voice communications. Most businesses are moving to the cloud and increasingly choosing a UCaaS (Unified Communications as a Service) model as part of that migration. One benefit of moving voice to the cloud is that it often comes with a complete UCaaS offering, which facilitates internal and external communication across various modalities, replacing a voice-only solution.

The communication needs of most businesses have now outpaced the capabilities of a legacy PBX. Employees are increasingly working from home or another remote location. As a result, cloud-based communications continue rapid growth as companies recognize the flexibility, simplicity, and lower overhead cost associated with a cloud solution.