AV Technician Archives - Level 3 Audiovisual

AV Technician

5 Presenter Personalities and the Best Boardroom Tech for Each

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How to Choose Boardroom Technology that Lets Your Style Shine

You might know a car enthusiast who dropped a lot of cash on some fancy rims or a movie buff who invested a little extra dough equipping a killer home theater, but when was the last time you heard someone bragging about tricking out their corporate boardroom? When it comes to meeting spaces, companies often try to get by with the bare minimum in audiovisual solutions, but without the right boardroom technology, you could end up losing more time and money in the long run.

“Without easy-to-use technology that’s right for the space, you may be throwing away 10 minutes of productivity for each person in every meeting,” said Jeff Bethke, VP of Engineering for Level 3 Audiovisual. “What is their time worth? It can be thousands of dollars wasted, or millions of dollars, depending on the size of the company.”

Boardroom conference equipment that is difficult to use also costs you the goodwill of employees who get frustrated when it doesn’t work the way they expect it to.

“It’s how people expect to be able to work and be productive,” said Jeff. “If you can get an idea across in a chat or a screen share or have a productive meeting that only takes half an hour versus an hour because you have the right tools, that’s huge.”

Whatever your managers’ or executives’ preferred meeting and presentation style, there is a technology solution that can satisfy their needs and help them work smarter. Below are five presenter personalities and the boardroom tech that fits them best.

Which Modern Boardroom Technology Best Fits Your Meeting Style?

  1. The Collaborator. Your meetings are not about one talker and a lot of listeners. You like to share content and get people involved. Consider a collaboration engine such as the Mersive Solstice, which allows multiple people to share a variety of content simultaneously. A wireless solution like the AirMedia 2 from Crestron allows you to connect and collaborate from anywhere—including the hallway, cafeteria, or even your cubicle—so you aren’t limited to a boardroom at all.
  2. The Minimalist. You probably keep your office or cubicle clean, uncluttered, and organized, and you want your boardroom to be the same way. Instead of using multiple collaboration tools, consider a consolidated control hub that unifies all your tools and work. The ThinkHub from T1V is an interactive, multi-touch tool that lets you present, collaborate, annotate and video conference all from the same device.
  3. The Demonstrator. You prefer to show people rather than tell them, but you need more than just a pen and traditional whiteboard to get your ideas across, especially if you are communicating and collaborating with remote participants. “You can’t really point the webcam at the whiteboard because the image quality is no good,” said Jeff. “So you take pictures of the whiteboard with your cell phone, but those are terrible.” New boardroom technologies such as Kaptivo can digitize your whiteboard and stream it over the internet, put it into a video conference call, and store it so it can be downloaded and shared later. You never have to lose an inspired doodle again.
  4. The Audiophile. When Lady Gaga walks onstage, she expects her microphone to work so everyone can hear her—and when you walk into your boardroom, you expect the same thing. Instead of fussing with individual wireless microphones or—gasp!—wired mics cluttering up your table, consider more flexible solutions. The Shure MXA910 ceiling array microphone, for example, provides no-fuss, Steerable Coverage™, while the beamtracking Tesira microphone from Biamp provides 360-degree coverage of any room without worries about wires, batteries, or dead spots.
  5. The Long-Distance Relationship. The nature of work has changed, with more people than ever working and collaborating remotely. But just because you aren’t always meeting face to face doesn’t mean you’re not expected to produce the same quality of work as you would if you were in the same room. Solutions like Zoom Rooms, which can turn any space into a virtual collaboration workspace, or Microsoft Teams, which allows you to chat and collaborate on files in real time, can make it seem like even the most remote colleague is sitting right next to you.

Next Steps

Chances are you’ve taken enough personality tests to know most people probably don’t fall into just one presenter category. But never fear, you can have your boardroom technology and eat it, too. Let us help you combine all your favorite collaboration features and tools into an integrated and functional solution perfect for your users and your space.

AV Technology Warranty and Maintenance 101

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AV Technology Warranty and Maintenance 101

If your presentation system stops working four days before an in-house conference, you likely have better ways to spend your time than digging up warranty information and troubleshooting the source of the problem.

Researching technology investments can be a hassle, but managing and maintaining them for years can be a big commitment. How do you ensure that your audiovisual (AV) equipment, in particular, runs smoothly for years to come? You don’t have a crystal ball to tell you what’s going to go wrong, but the next best thing is to partner with a service provider that will make sure you have the right plans and agreements in place.

When a customer purchases and installs new technologies, they will receive warranty information and offers to maintain their new system. The customer, the manufacturer, and the service provider are three sides of the triangle that will keep your equipment running optimally. However, “that triangle is sometimes difficult to understand,” says Mark Teifert, Director of Service and Support at Level 3 Audiovisual. Buyers may not know what’s included in warranties or who will be responsible for what. Here is a simple breakdown of terms to make sense of it all and feel confident about the long-term care of your audiovisual investments.

What’s What

Here are some basic definitions of terms you are likely to encounter during a purchase discussion. It’s important to note that warranties can vary greatly, even among products from the same manufacturer. And contracts and service level agreements (SLAs) can always vary widely from provider to provider.

Warranty: The warranty is a commitment that the manufacturer provides to the buyer, detailing what they will repair or replace, under what conditions, and for what given length of time.

Maintenance Agreement: This agreement specifies the ongoing services a provider will perform for a customer.

SLA: This agreement spells out the services that a provider offers and their responsibilities.

Know the distinction between AV warranties and maintenance agreements.

What’s Included

Warranty: A warranty includes the specific timeframes covered as well as details of the hardware/software that will be repaired or replaced.

Maintenance Agreement: This includes information about what’s included in a preventative checkup and the frequency of those visits, and it could include other agreed-upon services like maintenance of device subscriptions.

SLA: This will include pricing, response times, the type of support provided, including remote, help desk, on-site, and break/fix. It can also set expectations for communication methods, as well as next steps and escalations.

Service Methods

Terms vary by provider, but an established provider will likely offer on-site service in most major cities and will partner with reputable providers in other areas. Some support may also come in the form of remote monitoring or phone and email support.

What Else a Service Provider Can Do

Even though the warranty is between the buyer and the manufacturer, a service provider can help you initiate a warranty claim. They can also keep track of equipment information, service dates and details, etc. so you don’t have to.

How to Use Your Service Agreements

Prevention goes a long way and can often keep issues from arising before they disrupt work at your company. With most maintenance agreements, there’s not a lot you have to do since the purpose of such a service is to take the burden off your organization. You probably want to be available during these calls in case the provider has questions or requires access to equipment.

If a service issue arises, you can contact your support team via their specified channel. Sometimes you may simply need help troubleshooting. In fact, complete breakdowns aren’t that common, and some of the most common issues need simple fixes like adjusting the power supply or resetting system reset.

Choosing a Service Provider

A quality service provider will be knowledgeable, experienced, accessible, and responsive. They will also be flexible in their offerings and in accommodating customer needs. They’ll be willing to answer your questions about their services and work with you to find solutions and services that meet your organization’s needs.

What to Expect from Level 3 Audiovisual

Level 3 Audiovisual provides a range of comprehensive support and maintenance services, customizing SLAs based on customer needs and goals. Even if there is not a Level 3 Audiovisual on-site technician in your geographic area, Level 3 Audiovisual has created partnerships with top-level service providers around the world to ensure the customer receives the same level of service and professionalism.

Even though the warranty is provided to the customer by the manufacturer, Level 3 Audiovisual will help customers figure out whether an issue is covered by the warranty and will even act as the go-between between the customer and manufacturer. The Service Department offers a range of services, from ongoing on-site support to help desk support for basic troubleshooting and a customer portal for resolving complex cases.

“At Level 3 Audiovisual, customer care is paramount,” adds Teifert. “That also includes what I consider customer comfort. So much is put into fixing the issue—whatever the issue is—and that’s important, but that’s only half of what we do. The other half of what we do is making sure that customer goes, ‘Ah, I know I’m in the hands of a professional—I know it’s going to get done.”

What’s Next                                                           

If you have more questions about the maintenance and support of AV solutions, check out our Service and Support page here.