Service & Maintenance for any Audio Visual Integrations

The AV company that never leaves you hanging.

Ensuring long term system maintenance and availability is highly valued; SLAs are in place to ensure expectations are being met. After technology deployment, ongoing support and maintenance is a critical focus for our team. Our goal is to be viewed as an extension of your team and culture. We will never leave you with inoperable technology – pinky promise.

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Our Commitment to You

All pre scheduled maintenance and on call repair for your organization will be managed and scheduled by our dedicated coordinator creating a “one voice, one message” support model. All contractors utilized will be certified AV professionals and will be required to wear Level 3 Audiovisual apparel providing a consistent representation of Level 3 Audiovisual across any of your locations. We will do anything we possibly can to create amazing customer experience in whatever capacity we are need. That is our promise.

Vendor Relationships

We hold strong relationships with our vendors – with a clear emphasis on bringing valuable technical information to our team.

Customer Focused

Our team will get on a plane and go anywhere, anytime to create an amazing customer experience in whatever capacity we are needed.

Fast Response Time

Level 3 Audiovisual provides your staff with a dedicated full time technician for fast response to all of your audiovisual systems.

Customer Service Portal

Our clients each have a customer specific website portal, where you create service tickets and view real time ticket status and monitoring.

Ensuring expectations are being met.

Our technicians and support personnel are trained to pick up or return any call’s in 60 seconds or less. Our team is required to respond to written service requests within 4 hours of the notification. After the confirmation of the service appointment time, our onsite technicians will arrive to your site in 48 hours or less.

Our customers say…

It’s time for your
technology to last.

Through a lean, streamlined approach, our design build team will maximize the potential of your technology project. Our long-standing expertise in the design build delivery method is supported by an experienced design and engineering team consisting of certified engineers, CAD draftsmen, and software developers. Throughout the design build process, we are your single-source solution; fully integrated for exceptional technology systems design and integration experience.

Contact our L3AV maintenance team today.

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