The Level 3 Audiovisual Enterprise Program Management (EPM) service empowers AV and Technology managers with unprecedented visibility and management over the spaces and devices comprising their global AV/Technology program. As a fully managed service, our EPM offering is purpose-built to define and augment a global enterprise's technology and meeting room programs, specifically focusing on managing the architecture, deployment, and continued success of meeting room systems. As one of only four companies worldwide that is AV9000 compliant, we ensure quality standardized integrations, no matter the location. We become not only a partner, but also an extension of your Technology Department, and a fraction of the cost. Learn More.
We have spent decades developing and refining our one-of-a-kind EPM Features Roadmap. It not only follows industry best practices, but also AV9000 quality standards. This ensures that you, our client, feels confident in the strategy, design, integration, and deployment of your technology.
Provides visibility and accountability via high-level reporting and analytics, enabling effective roadmap planning for upcoming projects.
All EPM clients receive one point of contact that is yours, 24 hours a day. Decades of experience enable simplified reporting for all stakeholders.
Formatted proposals with transparent pricing allow for rapid estimations and global management of local integrators.
We apply the same quality assurance process for every project and capture system documentation in a consistent manner.
We provide ongoing training to equip end users with up-to-date skills and knowledge for AV technology usage.
EPM clients receive a custom dashboard with 24-hour system monitoring for real-time issue notifications and remote troubleshooting.
Our EPM clients receive priority 24/7 help desk support, with a detailed escalation path and remote access for quick troubleshooting.
Our team optimizes system uptime and lifespan by scheduling functional and performance testing on your systems.
While project management tools and techniques serve to meet the objectives of unique business initiatives, a critical additional layer is needed to ensure overall alignment towards organizational business strategy.
Through patience, discipline, competence, communication and radical transparency, we establish a level of trust with our clients that forges decades’ long relationships. Our EPM program has proven to provide immense benefits to our clients, some are listed below.
While many companies say they are focused on quality, we are one of only four companies globally that is AV9000 compliant. With AV9000, your project will be held to auditable standards, guaranteeing quality, effective management of information, and continual improvement from your integrator, no matter the location.