AV Service Support and Maintenance

AV Service & Support

Level 3 Audiovisual always strives to design, install and maintain audiovisual systems that provide high availability and reliability.  As with any electronic system, problems and failures can occur.  To ensure your end users have minimal downtime, Level 3 Audiovisual has a highly trained and dedicated service team ready to assist.

With a headquarters in Arizona and well developed national service footprint, we support any size installation including large and complex multi-site deployments.  With all system documentation at our fingertips, our field technicians focus on turning response into resolution as quickly as possible and with minimal disruption.

Audiovisual and conferencing systems have become a constant and necessary part of our business lives.  Many team members have become dependent upon usage of these systems for daily job role functions.  As reliance on these technologies continue to grow, the management and maintenance of your audiovisual systems is becomes as critical as any other means of communication. Level 3 Audiovisual offers several managed services options and a commitment to technical availability for any unforeseen issues.

Available Service Offerings

Preventative Maintenance*

Our standard maintenance contract keeps your system in the best shape possible and minimizes downtime – especially during those important meetings.  During each quarterly preventative check-up visit, our technicians will clean each system component and ensure all hardware is functioning as expected.  Our detailed reporting keeps you aware of your current system status, maintenance visit logs, consumables life span (IE: Projector Lamps or Patch Cables), and potential hardware failures before they become a problem.  Level 3 Audiovisual keeps the scheduling up to date and will inform you when your next service is so you don’t have to think about your maintenance. We call that peace of mind and we think you will agree.

*Preventative Maintenance plan does not include phone support.

“Buy it in Blocks” Prepaid Service

Our “Buy it in Blocks” program gives you the ultimate flexibility in break/fix scenarios. Purchase blocks of service hours up front and use them as needed throughout the year. What’s even better about this plan, if you don’t use all of your dollars, they roll over into your next year’s contracted service plan. This is perfect for government agencies and large corporations that need to have a Purchase Order for every service call.  Bypass the red tape today and ask us about this exciting offering.

Device Subscription Contract

Our Device Subscription Contract offers peace of mind that all of your video conferencing, digital signage, and streaming services stay up to date and are maintained.  These services have 24/7 support and next day equipment replacement in most cases.  Level 3 Audio Visual has partnerships with most major brands so whatever your subscription needs are we can help maintain your services and keep your business productive.  We will maintain your subscriptions so you don’t have to.

this is an image of the team view logo. it's used to denote the location where someone can download the team viewer software to receive service from level 3 av when dealing with an audiovisual integration issue.Teamviewer Remote Access for Service & Support

Level 3 Audiovisual uses TeamViewer to access your computer for support and service. Please click the TeamViewer logo to download it now.

Fill out the form to the right or call us for immediate support at 1-877-777-5328