Quality AV Technology & Ongoing Support | Level 3 Audiovisual

audio visual maintenance and support

that puts you first

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CUSTOMERS SAY

“Level 3 Audiovisual has a standard of professionalism that I’ve been very impressed by… This has definitely been the smoothest AV relationship that I’ve ever been involved with.”

AV Technicians Install

Our SLA
requirements.

Ensuring long term system maintenance and availability is highly valued; SLAs are in place to ensure expectations are being met. After technology deployment, ongoing support and maintenance is a critical focus for our team. Our goal is to be viewed as an extension of your team and culture. We will never leave you with unusable technology – pinky promise.

60 Seconds

Our technicians and support personnel are trained to pick up or return any call’s in 60 seconds or less.

4 Hours

Our team is required to respond to written service requests within 4 hours of the notification.

48 Hours

After the confirmation of the service appointment time, our onsite technicians will arrive to your site in 48 hours or less.

OUR COMMITMENT

Our team is committed to delivering quality audiovisual integrations and ongoing service.

We understand service and support is key to the ongoing success of AV technology. We stand by our quality of work and will do what it takes to ensure that all requirements are met and in compliance with SLA’s.

All pre-scheduled maintenance and on call repair for your organization is managed and scheduled by our dedicated coordinator creating a “one voice, one message” support model.

Our contractors are certified AV professionals and are required to wear Level 3 Audiovisual apparel providing a consistent representation of our company across any of your locations.

We do anything we can to create amazing customer experience in whatever capacity we are need – that is our promise.

Let’s make AV happen, for you.