Quality Control Archives - Level 3 Audiovisual

Quality Control

3 Benefits of AV Certification for Tech Managers

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Audio visual technology and integration standards are changing fast, so keeping technology personnel up-to-date on training and product knowledge has become a significant challenge. Lack of training can lead to problems like miscommunication over technology needs, inadequate system testing and fine-tuning, delayed AV installations, and increased costs to fix or replace poor quality systems.

As a technology manager, you want to ensure your organization gets the right AV systems, that they perform as intended, and that they’re installed and integrated following industry best practices. Completing training such as Certified Quality Designer (CQD)-AV and Certified Quality Technician-AV (CQT) courses—and choosing AV installers and integrators who have earned these certifications as well—will help you create a Quality Management System (QMS) that ensures your AV system conforms to defined performance specifications using a process-based approach that ensures quality and facilitates continuous improvement.

Training Makes Life Better—and Easier—for Tech Managers

CQD and CQT certifications are the first steps towards meeting your goal of ensuring AV systems are deployed as planned. To that end, CQD training will teach you how to prepare for and review a design to ensure the system will be built and installed in compliance with your expectations and industry best practices. CQT training prepares you to audit AV systems to verify performance and compliance with industry standards. CQD and CQT training also provide additional benefits, including:

  • Minimize risk and improve performance. Risks associated with non-standardized AV implementations include incompatibility between new and existing components, manufacturer delays, AV systems that don’t meet changing needs, and a lack of follow-up and support when issues arise. CQD and CQT training promote the design and installation of AV systems that have Zero Defects, they are complete, high performing, and ready to use. Compliance with industry standards also paves the way for continuous improvement of AV systems as needs and technologies evolve.
  • Reduce costs associated with poor quality. AV systems that require frequent repairs—or need to be replaced entirely—can cost your organization time and money. A QMS supported by CQD and CQT ensures AV systems are tested, validated, and adjusted. Without a QMS you can experience:
    • Project delays
    • Long punch lists
    • Lack of system availability during repairs
    • Costs for additional vendors or components
    • Additional time for inspection and acceptance
  • Improve satisfaction for technology managers. Committing to working only with AV integrators who have up-to-date certifications has numerous benefits for technology managers. They include: fewer system revisions, change orders, and expensive last-minute adjustments; faster times to system readiness and less downtime for maintenance; and more time building positive, closer working relationships with vendors.

Next Steps

Level 3 AV provides training opportunities that improve AV system performance, including the CQD and CQT certifications. These trainings last three days with a certification test on the final day. At the end of the course you will be prepared to perform audits and assessments of your AV system and to implement a QMS. Prerequisites include a CTS or four years’ experience in AV design and/or installation. Visit our registration site to find an upcoming training event near you.

Quality in Audiovisual Technology

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What is AV9000 and Why Do You Need It?

For students the nightmare is showing up on the day of a test and realizing you’re late and forgot to prepare. Or standing up to give a presentation and realizing you have no clothes on. For the AV integrator and IT professional the project nightmare is getting to site and two other trades occupy the space and the hardware has not been delivered. Or delays in commissioning the system have delayed end-user training. (And maybe you forgot your clothes, too.) AV technology is advancing at a rapid pace, but product knowledge and quality management training and certifications for individuals and companies has not always kept pace.

But does attention to quality and certification really matter? In a word: yes. A poor quality AV installation or integration can cost you 20 percent of the original purchase price, compared with additional costs of only 2.5 percent of the total purchase price for monitoring of good quality AV systems. Put another way, estimates of money lost to rework, lost time and repairs of poorly integrated AV systems is more than $15 billion a year worldwide. There’s another nightmare for you, with or without clothes.

Luckily, whether you are a third-party installer and integrator, or an in-house IT professional managing AV or collaboration technology integration products, there is a training and certification program that will ensure the kind of high quality AV system that saves money, improves technology performance and helps you sleep a little better at night.

Quality management certifications are worth the time and money.

What is AV9000?

The Association for Quality in Audio Video Technology (AQAV) has taken the quality management challenge and developed an industry standard for AV quality management, called AV9000. AV9000 compliance and certification show prospective customers that your organization is committed to consistency and quality in internal processes company-wide, not just on an ad hoc or individual basis. Audiovisual technologies are complex and often interdependent and individual technical skills are simply not enough to guarantee quality across an entire system. Quality—in other words conforming with customer requirements—requires cooperation and coordination across teams, and quality management principles embedded in those internal processes helps every team member track compliance and quickly and effectively address defects.

Sounds pretty good, right? But how do you become AV9000 compliant? Keep reading to find out.

 

Becoming AV9000 Compliant

The AV9000 standard is built on general concepts and principles of quality management, with an added AV twist. Making your company AV9000 compliant is the first step to showing your customers and clients that you are applying quality management processes to all your AV projects—something that is increasingly a requirement of AV technology buyers. Becoming AV9000 compliant can also serve as a stepping-stone to AV9000 certification further down the line.

The specific metrics applied for AV9000 compliance are: Staging, Commissioning, and System Acceptance. Companies with an AV9000 Compliance certificate can market themselves to current and prospective customers as a provider that manages quality following the highest level of monitoring and measuring.

Requirements for AV9000 compliance include:

The compliance certificate lasts for one year, during which companies can work towards full certification if they so choose. Compliant companies agree to continue applying the Staging and Commissioning Checklists, as well as gathering customer acknowledgements of completed systems during the duration of the compliance period.

Interested in initial requirements for AV9000 compliance? Contact us or learn more here!

 

Why AV9000 Compliance Matters

Sounds pretty straightforward, right? So can something so simple really make a big impact on your organization? One that is worth the investment in developing and implementing a quality management system and then having it certified to boot? Before you answer, raise your (virtual) hand if you’ve ever encountered any of the following problems:

  • Project delays
  • AV system defects that go unnoticed until it’s too late
  • Lack of follow-up from AV installers or IT pros
  • Poor response time
  • System downtime for repairs
  • Hidden costs for unforeseen or replacement items

If you have experienced even one of those issues, whether you are using a third-party AV integrator and installer or you have in-house staff to perform those functions, the investment of time and money in an AV9000 compliance is worth it. In addition to the financial benefits of attracting and retaining more business, compliance will also help you: design and install systems that are complete, high performing and ready to use; reduced costs associated with production, installation, trouble shooting and repairs; and continuous improvement.

 

Next Steps

According to Forbes Magazine, retraining and up training will be key trends in the 2018 workplace. Quality management will help your AV and IT staff stay relevant and ahead of the learning curve. As customer demands change, companies have to adjust their corporate models and increase the relevancy of the skills they bring to the table. As an exclusive AQAV training partner, Level 3 provides consultation and training to prepare companies, educational institutions and other organizations to earn their AV9000 compliance and certification. If you are a media manager, IT director, technology manager or if you otherwise manage enterprise-level AV and IT in your organization, learn more about our training opportunities today.

Level 3 Audiovisual named as education partner for AQAV.

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AV9000 training now has a new home, on the West coast!

Mesa, Arizona – June 13th – AQAV announced today it will be naming Level 3 Audiovisual as an approved training center for AV9000 CQT classes on the West coast of the U.S.

“It has been my ambition to bring basic Quality Management Principles to the Audiovisual Technology industry, as other industries have done, primarily for the benefit of the consumer, and therefore for the benefit of all who manage, procure, manufacture, design, install, program, and service that industry”, said Mario Maltese, Executive Director for The Association for Quality in Audio Visual Technology, Inc. (AQAV). “By offering AV integrators the option to become CQT certified through a “University” type of setting on the West coast, such as that at Level 3 Audiovisual, our hope is to increase the amount of quality installations that will ultimately benefit the end user”.

”I am honored at the opportunity to take what Mario has laid out, as an AV9000 leader, and implement these quality assurance processes into other AV integrators operations workflow”, said Jeremy Elsesser, COO at Level 3 Audiovisual. “The implementation of AV9000 into our own operations has eliminated many problems people normally run into when completing large scale AV installations. We hope that teaching other AV companies the benefits of implementing an AV9000 workflow into their operations will increase both their revenue as well as the customer’s satisfaction”.

Level 3 Audiovisual has expanded its facility to over 20,000 sq. ft. and plans to offer classes in their facility by the end of 2016. Audiovisual integration companies, corporate media managers and/or enterprise AV managers who want to be trained in AV9000 will now have a West Coast option rather than flying to the East coast where AQAV is headquartered.

“The benefits a company will experience after implementing an AV9000 workflow will be huge and immediate. Having racked, terminated, tested and commissioned the project equipment before taking it to the field ensures a reduction in field hours, a faster install time and relief from dealing with surprise errors and equipment failures,” says Jeremy Elsesser.

AQAV is non-profit 501(c)(3) organization dedicated to improving the operational art of designing and installing audio visual technology. Engineered audio visual systems continue to become more complex and difficult to integrate. By focusing on the quality management of these systems, and of those who design and install them, we can benefit the AV industry and all its stakeholders: including clients and users of AV technology, AV designers and installers, equipment manufacturers, related construction and architectural firms, and the environment.

Level 3 Audio Visual is a full-service audio-visual provider, specializing in the design, sale, integration, service and support of professional audio-visual and video-conferencing systems. Our goal is to assess our clients’ business needs, introduce cutting-edge technology into their existing systems and produce results that increase efficiency, revenues, communication, awareness and savings.

Founded in 1996, Level 3 AV quickly established working relationships with a wide range of corporate clients. We continue to provide technology solutions for corporate boardrooms, training facilities, enterprise level integrations and command-and-control centers.

 

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