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5 Reasons the Government Needs Updated Technology

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For companies in the private sector, updated technology is critical to beating competitors and increasing revenue, so many businesses build their budgets to prioritize AV and IT spending. For public sector organizations, however, updating technology is not so simple. An incremental, year-to-year budgeting process can make large capital investments in technology difficult. And, because government agencies are not profit—or competition—driven, big tech investments can be difficult to justify.

However, updated technology and the way it improves business processes, delivery and customer satisfaction should be just as important to the public sector as it is to the private sector. Here are five reasons government agencies and organizations should update their technology.

Improve Government Service by Improving Technology

  1. Improve customer experience. The government has customers just like the private sector does, and their experience should matter. Government agencies of any size can use AV technology solutions such as interactive digital signage and digital message boards to provide easy access to timely information. Updated AV can also help government organizations connect with citizens through methods such as streaming town hall meetings and other public forums.
  2. Reduce repetition. Deloitte suggests government agencies use AI-powered technologies such as “bots” to take over repetitive administrative tasks. Rather than using machines to replace humans entirely, state governments in Ohio and Texas are using robotic process automation to create an augmented, “no collar” government workforce where employees have more time to focus on high-level, strategic and mission-critical tasks.
  3. Deliver services in new, efficient ways. While the type of work government agencies conduct doesn’t change very often, updated technology can help agencies do that work more efficiently and effectively. For example, the United States Postal Service (USPS) is using new technology applications to enhance the traditional package tracking experience. USPS created a digital model of their supply chain so customers can preview and manage mail and packages digitally using email notifications, an online dashboard or a mobile app. The Transportation Security Administration increased the efficiency of the airport security process by using predictive technology solutions that allow frequent travelers to get background checks before they fly and move much more quickly through security. The PreCheck program improved efficiency by reducing overall wait times for all travelers and freeing up airport security staff to focus on higher-risk travelers.
  4. Improve collaboration. Collaboration between local, state and federal government entities is more important than ever to address issues such as security, and community health and safety. For example, after concerns over hacking during the 2016 election season, state election officials have begun a partnership with the U.S. Department of Homeland Security that allows the two entities to collaborate on cybersecurity. Updated AV technology will help facilitate a new level of coordination between local, state and federal governments on election-related security.
  5. Increase security. According to Samsung, 92 percent of federal IT managers say modernizing their IT infrastructure to improve security is a critical priority. Many government agencies are turning to cloud services to increase efficiency, security and compliance. Network monitoring systems can also help public sector organizations identify and address critical vulnerabilities, manage access, and protect high-value assets.

Next Steps

Although they are not competing for customers or operating in an environment driven by the bottom line, government agencies can and should invest in new, updated technology solutions that improve satisfaction, efficiency and security. For more technology insights, subscribe to our blog.

Audio Visual Design & Consulting Services

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Audio Visual Design & Consulting Services

There are as many different professional AV solutions as there are uses for them. With such a wide array of audio visual solutions available today, and as that number increases with the ongoing evolution of technology, audiovisual design and consulting services provide expert interpretation of needs and selection of AV solutions that fit the application and budget of a client.

How can professional AV solutions save me money?

Tracking and understanding the ever-increasing array of audio and video technology offerings is a full-time occupation. There are countless consumer-level solutions that are meant to be used in the home, and then there are professional AV solutions that are designed and built for robust and reliable use in enterprise applications. Many consumer products cannot withstand commercial use in an office, retail, hospitality, or healthcare application, and will require replacement after they fail. In these cases, it’s best to select professional AV equipment that is built for long hours of use and has been designed with proper inputs and outputs for enterprise audiovisual connections and commercial display standards.

To ensure that you invest in an AV system that works for you now and in the future, it’s advisable to work with an AV designer who can deliver a reliable professional-grade audio visual solution that is customized to work specifically for your application.

What is audiovisual consulting?

A professional AV systems designer provides audiovisual consulting services to help determine which audio and video technologies will best match a client’s specific application. Through a detailed needs analysis and thoughtful discussion about communications and presentation goals, an AV system design is developed to achieve those objectives.

Audio video consulting takes into account any current use of AV systems, and provides design analysis for upgrading existing technologies or providing new AV solutions to meet evolving demands. This AV systems design process helps to ensure ease of use, efficient operation, and the optimal selection of professional-grade audio visual equipment that will provide reliable results.

After an audiovisual consultant has produced an AV system design for a client, that technology specification is then put out for bid. In this “design/bid/build” scenario, project bids are submitted by professional AV integrators, and one firm is selected to install the equipment.

How is the Design-Build process different from an audiovisual consultant?

Where audiovisual consulting is focused on providing enough detail for a contractor to bid on the installation of the project, design-build allows for the technology consultants and installation team to be under one roof. The design-build process interprets technology needs, produces designs, refines those designs until budget and function are agreed upon and then allows the installation team to integrate the technologies into a client’s facility.

Design-build services are provided by professional audio visual solutions integrators who have the expertise of engineers, programmers, project managers, installers and a service department within the same organization. They initiate the design process and follow through with technical installation procedures to complete the project and activate a solution for use.

In any of these AV design and consulting scenarios, an AV integrator may offer ongoing service and support of systems after the design and integration phases are complete. As the client becomes familiar with the system and use of the audio visual technology evolves, the AV designer can integrate and maintain new upgrades.

 

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