Audiovisual Installation Archives - Level 3 Audiovisual

Audiovisual Installation

A Crestron and Zoom Partner for A New Meeting Room Solution

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 How Crestron and Zoom Have Teamed Up to Make Meetings Better

There are plenty of times when less is more, including when you are making decisions about your conference room technology. The best meeting room technology is a simple, one-stop, unified solution. But many conference rooms today are cluttered with technologies, including conference phones, USB speaker phones, flat panel displays, laptops or desktops running meeting applications, and lots and lots of cables. Some technologies might be compatible while others aren’t, and integrating personal devices such as mobile phones is complicated at best and impossible at worst. Meetings can already be a drag—a poorly equipped meeting space only makes it worse.

The Crestron Mercury was developed to address those common—and annoying—problems with the typical meeting room user experience. And Crestron’s new partnership with online meeting platform Zoom takes meeting efficiency to the next level.

What Is Crestron Mercury?

The Crestron Mercury includes the capabilities of conference phones, cables, and computers—in one tabletop box. The touch screen console includes a main conference phone and Bluetooth compatibility to support mobile phones, built-in wireless presentation capabilities, and a unique petal-shaped speaker array and integrated microphone for optimal audio quality. The Mercury is also compatible with any web-based collaboration application, so committing to the Mercury doesn’t also lock you in to a proprietary collaboration solution that might not meet your needs.

What Is Zoom?

Zoom is a cloud-based video and web conferencing service that is compatible with multiple unified communications systems and audiovisual hardware applications. It works in any environment any time. This means you don’t need to undertake a costly hardware upgrade to improve the quality and flexibility of your meetings. Unlike other video conferencing solutions that only operate with specific hardware configurations, Zoom will work with various audiovisual hardware components including desktops, laptops, projectors, microphones and digital screens. That means you can use Zoom in a large conference room with multiple participants and not sacrifice audio coverage or video quality. And the same is true for remote participants. Integrated cloud provisioning means remote employees can join meetings from wherever they are using a laptop, tablet, or mobile phone and the Zoom app or website, promising audio and video quality to be the same as if they were in the room. All of this translates into money saved on employee travel and technology upgrades, as well as time saved trying to get meetings started and/or frustrated employees dealing with poor and sometimes complicated meeting room solutions.

Crestron Mercury now integrates Zoom for an improved meeting experience.

A Match Made In Collaboration Heaven

Each of these technologies are useful on their own, but when it comes to meeting room technology, two isn’t better than one. This is why Crestron and Zoom have partnered to simplify the collaboration and meeting room experience for the user. They have integrated Zoom capabilities into the Mercury solution and called it Zoom Room. Instead of connecting a separate laptop or desktop to run the Zoom meeting app, users can run it natively through the Mercury console. And when running Zoom meetings through the Mercury console, you benefit from its superior audio capabilities, as well as wireless AV presentation, room scheduling and meeting control. Other key benefits of the integration include:

  • Single-touch meeting control
  • Content-sharing—including HD video and audio—on any device
  • Improved audio, mic mixing and noise reduction with built-in microphones and speaker
  • Meeting recording capabilities

Setting Up Your Zoom Room

An improved user experience and cost savings sound great but what about installation? If a system is expensive or cumbersome to install, the benefits can be quickly cancelled out. In the case of Zoom Room, Crestron and Zoom have done most of the heavy lifting for you by putting everything you need together in one simple-to-install kit. The Zoom Rooms Crestron Kit includes:

  • Crestron Mercury with the latest firmware update
  • Zoom Rooms license
  • Computer with Zoom Rooms for Mac or Zoom Rooms for Windows installed
  • Mac Mini or a Mini PC
  • Conference room camera

All you need is a flat-panel display, an internet connection, and you’re ready to go. And if you need a little more help getting your new system up and running, there is an AV integrator nearby to help.

AV Technology Warranty and Maintenance 101

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AV Technology Upkeep – From Service Warranties to SLAs 

If your presentation system stops working four days before an in-house conference, you likely have better ways to spend your time than digging up warranty information and troubleshooting the source of the problem.

Researching technology investments can be a hassle, but managing and maintaining them for years can be a big commitment. How do you ensure that your audiovisual (AV) equipment, in particular, runs smoothly for years to come? You don’t have a crystal ball to tell you what’s going to go wrong, but the next best thing is to partner with a service provider that will make sure you have the right plans and agreements in place.

When a customer purchases and installs new technologies, they will receive warranty information and offers to maintain their new system. The customer, the manufacturer, and the service provider are three sides of the triangle that will keep your equipment running optimally. However, “that triangle is sometimes difficult to understand,” says Mark Teifert, Director of Service and Support at Level 3 Audiovisual. Buyers may not know what’s included in warranties or who will be responsible for what. Here is a simple breakdown of terms to make sense of it all and feel confident about the long-term care of your audiovisual investments.

 

What’s What

Here are some basic definitions of terms you are likely to encounter during a purchase discussion. It’s important to note that warranties can vary greatly, even among products from the same manufacturer. And contracts and service level agreements (SLAs) can always vary widely from provider to provider.

Warranty: The warranty is a commitment that the manufacturer provides to the buyer, detailing what they will repair or replace, under what conditions, and for what given length of time.

Maintenance Agreement: This agreement specifies the ongoing services a provider will perform for a customer.

SLA: This agreement spells out the services that a provider offers and their responsibilities.

Know the distinction between AV warranties and maintenance agreements.

What’s Included

Warranty: A warranty includes the specific timeframes covered as well as details of the hardware/software that will be repaired or replaced.

Maintenance Agreement: This includes information about what’s included in a preventative checkup and the frequency of those visits, and it could include other agreed-upon services like maintenance of device subscriptions.

SLA: This will include pricing, response times, the type of support provided, including remote, help desk, on-site, and break/fix. It can also set expectations for communication methods, as well as next steps and escalations.

Service Methods

Terms vary by provider, but an established provider will likely offer on-site service in most major cities and will partner with reputable providers in other areas. Some support may also come in the form of remote monitoring or phone and email support.

What Else a Service Provider Can Do

Even though the warranty is between the buyer and the manufacturer, a service provider can help you initiate a warranty claim. They can also keep track of equipment information, service dates and details, etc. so you don’t have to.

How to Use Your Service Agreements

Prevention goes a long way and can often keep issues from arising before they disrupt work at your company. With most maintenance agreements, there’s not a lot you have to do since the purpose of such a service is to take the burden off your organization. You probably want to be available during these calls in case the provider has questions or requires access to equipment.

If a service issue arises, you can contact your support team via their specified channel. Sometimes you may simply need help troubleshooting. In fact, complete breakdowns aren’t that common, and some of the most common issues need simple fixes like adjusting the power supply or resetting system reset.

Choosing a Service Provider

A quality service provider will be knowledgeable, experienced, accessible, and responsive. They will also be flexible in their offerings and in accommodating customer needs. They’ll be willing to answer your questions about their services and work with you to find solutions and services that meet your organization’s needs.

What to Expect from Level 3 Audiovisual
Level 3 Audiovisual provides a range of comprehensive support and maintenance services, customizing SLAs based on customer needs and goals. Even if there is not a Level 3 Audiovisual on-site technician in your geographic area, Level 3 Audiovisual has created partnerships with top-level service providers around the world to ensure the customer receives the same level of service and professionalism.

Even though the warranty is provided to the customer by the manufacturer, Level 3 Audiovisual will help customers figure out whether an issue is covered by the warranty and will even act as the go-between between the customer and manufacturer. The Service Department offers a range of services, from ongoing on-site support to help desk support for basic troubleshooting and a customer portal for resolving complex cases.

“At Level 3 Audiovisual, customer care is paramount,” adds Teifert. “That also includes what I consider customer comfort. So much is put into fixing the issue—whatever the issue is—and that’s important, but that’s only half of what we do. The other half of what we do is making sure that customer goes, ‘Ah, I know I’m in the hands of a professional—I know it’s going to get done.”

What’s Next                                                           

If you have more questions about the maintenance and support of AV solutions, check out our Service and Support page here.

Downtown Phoenix Audiovisual Installation at ASU Beus Center for Law

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Level 3 Audiovisual is Arizona’s leading AV integrator. Working with large, enterprise clients in the Phoenix area, we are transforming the downtown area into a technological powerhouse.

Below, we take a look at one of the AV projects we recently completed in downtown Phoenix.

The Beus Center for Law and Society – 111 E Taylor St. Phoenix, AZ 85004

The Beus Center for Law and Society (formerly known as the Arizona Center for Law and Society) is the new home to the Sandra Day O-Connor College of Law at Arizona State University, as well as several other organizations. ASU is ranked among the top 25 Law schools in the nation as well as being ranked in the top 20 nationwide for job placement. The BCLS space which covers six floors and 280,000 square feet was designed to be inviting, engaging and accessible to anyone of downtown Phoenix’s guests who want to learn more about the law, it’s effects on our daily lives, and the services and resources available through ASU and other BCLS partners.

This Project recently won the “Best Higher Education Project of 2017”
Best Higher Education Project 2017 - Level 3 Audiovisual - CI Magazine

Level 3 Audiovisual was the chosen integrator for the ASU project and did the following work:

Executive Conference Center

  • Featuring a large elliptical table with custom curved projection screens on the inside edge, allows face to face meetings while viewing presentation images on the screen from 20 blended projectors.
  • Three recessed ceiling mounted cameras with voice location automation technology that focuses in on whomever is speaking in the room for video conferencing.

Great Hall

  • 150 seat lecture hall with a 36’ wide motorized projection screen. Two projectors blended to show multi-window imaging capabilities.
  • The great hall is also used for appellate court sessions and live TV broadcasts.

 

Nanolumens LED Lobby Video Wall

  • Corner wrapping 11.5ft tall by 33ft overall width.
  • Brightness adjusts throughout the day to combat the glaring Arizona sun so the video wall can be seen by people walking down the street.
  • Multi window capability with live video streaming.

 

Interactive Lobby Video Wall

  • 2×6 interactive video wall.
  • RP Visual swing mounts for easy maintenance.
  • Multiaction interactivity.

 

Multi-purpose Room (544)

  • Divisible space that opens to outdoor courtyard.
  • Courtyard audio connected to MPR system for overflow or background music.

 

Courtroom

  • Full mock courtroom with three motorized projection screens and recessed projector lifts.

 

Lecture Halls and Classrooms

  • Fifty seat to one hundred and twenty seat, teaching spaces with dual projection screens.

 

Conference areas

  • AMX room schedulers for students and faculty to reserve rooms for meetings.
  • AMX touch panel control systems for one-touch room start up and shutdown.
  • Recessed ceiling mounted projectors.
  • Recessed projection screens.

 

 

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