support & maintenance

365 days. 24 hours. 7 days a week.

Vendor Relationships

We hold strong relationships with our vendors – with a clear emphasis on bringing valuable technical information to our team.

Experienced Leadership

Our service department is directed by experienced leaders that have been in the AV service industry for over 22 years.

Customer Focused

Our team will get on a plane and go anywhere, anytime to create an amazing customer experience in whatever capacity we are needed.

Fast Response Time

We know your time is important, which
is why we
pride ourselves on responding quickly to your needs.

Custom Service Portal

Our custom service portal provides the ability to create service tickets and monitor the real-time status of your service issue.

Unlimited Support

24/7, 365 days out of the year, we are here for any of your needs. With a dedicated technician, your technology will always be your priority.

CUSTOMERS SAY

“Level 3 Audiovisual has a standard of professionalism that I’ve been very impressed by… This has definitely been the smoothest AV relationship that I’ve ever been involved with.”

Our SLA
requirements

Ensuring long term system maintenance and availability is highly valued; SLAs are in place to ensure expectations are being met. After technology deployment, ongoing support and maintenance is a critical focus for our team. Our goal is to be viewed as an extension of your team and culture. We will never leave you with inoperable technology – pinky promise.

60 Seconds

Our technicians and support personnel are trained to pick up or return any call’s in 60 seconds or less.

4 Hours

Our team is required to respond to written service requests within 4 hours of the notification.

48 Hours

After the confirmation of the service appointment time, our onsite technicians will arrive to your site in 48 hours or less.

OUR COMMITMENT

We are committed to delivering quality audiovisual integrations and ongoing service.

We understand service and support is key to the ongoing success of AV technology. We stand by our quality of work and will do what it takes to ensure that all requirements are met and in compliance with SLA’s.

All pre scheduled maintenance and on call repair for your organization will be managed and scheduled by our dedicated coordinator creating a “one voice, one message” support model.

All contractors utilized will be certified AV professionals and will be required to wear Level 3 Audiovisual apparel providing a consistent representation of our company across any of your locations.

We will do anything we possibly can to create amazing customer experience in whatever capacity we are need. That is our promise.

Let’s make AV happen, for you.

 

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